Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Company information (optional)
• Billing and payment details
• Account preferences and settings

Usage Data

To provide and improve our services, we collect:

• API usage statistics and call metadata
• Device and browser information
• IP addresses and location data
• Performance and error logs

Communication Data

When you use our voice services:

• Call duration, timestamps, and participants
• Audio recordings (when enabled)
• Transcriptions and AI analysis results
• DTMF tones and call routing data

2. How We Use Your Information

We use your information to:

• Provide Services: Process calls, maintain connections, and deliver features
• Improve Quality: Analyze usage patterns and optimize performance
• Customer Support: Respond to inquiries and troubleshoot issues
• Billing: Process payments and maintain account records
• Security: Detect fraud and prevent abuse
• Compliance: Meet legal and regulatory requirements

We do not sell your personal information to third parties or use it for advertising purposes.

3. Information Sharing

We may share your information in limited circumstances:

Service Providers

We work with trusted third parties who help us provide our services:

• Cloud infrastructure providers (AWS, Google Cloud)
• Payment processors (Stripe)
• Telecommunications carriers
• Analytics and monitoring services

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Ensure user safety and prevent fraud
• Investigate violations of our Terms of Service

4. Data Security

We implement industry-standard security measures to protect your data:

5. Your Rights and Choices

You have the following rights regarding your personal information:

To exercise these rights, contact us at privacy@callkit.dev or through your account settings. We'll respond within 30 days.

6. Data Retention

We retain your information for as long as necessary to provide our services:

• Account Data: Until you delete your account
• Call Records: 90 days (or as configured in your settings)
• Billing Data: 7 years for tax and legal compliance
• Usage Logs: 2 years for service improvement

You can configure retention periods for call data in your account dashboard.

7. International Transfers

CallKit operates globally, and your data may be processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses for EU data transfers
• Adequacy decisions where available
• Data localization options for enterprise customers
• Consistent security standards across all regions

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

• Notify you via email for significant changes
• Post updates on our website
• Provide a summary of key changes
• Give you time to review before changes take effect

Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: